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Supporting Windows 10

A 5 day
training course
**Due to the current COVID-19 isolation rules all our courses are being delivered via virtual instructor led learning until further notice**

Supporting Windows 10 training course description

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Key outcomes from this course

By the end of the course delegates will be able to:
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Supporting Windows 10 training course details

Who will benefit:
Anyone supporting users running Windows 10 personal computers within a medium to large enterprise.
5 days

Training approach

This structured course uses Instructor Led Training to provide the best possible learning experience. Small class sizes ensure students benefit from our engaging and interactive style of teaching with delegates encouraged to ask questions throughout the course. Quizzes follow each major section allowing checking of learning. Hands on sessions are used throughout to allow delegates to consolidate their new skills.

Overall rating:

Customer reviews

"Excellent use of practical to reinforce theory."
P. R. QinetiQ
"Good content at the right pace."

Supporting Windows 10 training course contents

Implementing a Troubleshooting Methodology
Overview of Windows 10, Introduction to the EDST Job Role, Overview of the Troubleshooting Steps & Tools. Lab: Implementing a Troubleshooting Methodology.
Lab: Using Troubleshooting Tools for Windows 10.

Troubleshooting Startup Issues
Overview of the Windows 10 Startup Recovery Environment, Troubleshooting Startup Settings & Operating System Services Issues, Recovering BitLocker-Protected Drives.
Lab: Troubleshooting Startup Issues. Lab: Recovering BitLocker-Encrypted Drives, Creating a New BitLocker Password.

Troubleshooting Hardware and Device Drivers
Troubleshooting Device Driver Failures & Physical Failures, Overview of Hardware Troubleshooting, Monitoring Reliability, Configuring the Registry.
Lab: Troubleshooting Device Driver Issues, Resolving Hardware Issues, Adding a Missing Device Driver to a Driver Store, Reverting a Problematic Device Driver.
Lab: Troubleshooting Hardware Issues, Diagnosing Memory, Troubleshooting and Repairing Failed Disk Redundancy Synchronizing Settings, Accessing Data on a Foreign Volume.

Troubleshooting Remote Computers
Using Remote Desktop and Remote Assistance, Remoting with Windows PowerShell Lab: Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance.
Lab: Troubleshooting Remote Computer by using Windows PowerShell.

Resolving Network Connectivity Issues
Determining Network Settings, Troubleshooting Network Connectivity Issues, Troubleshooting Name Resolution. Lab: Resolving Network Connectivity Issues.
Lab:Resolving Name Resolution Issues.

Troubleshooting Group Policy
Overview of Group Policy Application, Resolving Client Configuration Failures and GPO Application Issues. Lab : Troubleshooting Group Policy Application Issues. Lab : Resolving Group Policy Issues.
Lab: Installing and Sharing a Printer.

Troubleshooting User Settings
Troubleshooting Sign In Issues, Troubleshooting the Application of User Settings.
Lab: Troubleshooting Sign in Problems.
Lab: Troubleshooting the Application of User Settings, Resolving Folder Redirection Problem, Resolving Roaming User Profile Problem.

Troubleshooting Remote Connectivity
Troubleshooting VPN Connectivity Issues & DirectAccess.
Lab: Troubleshooting VPN Connectivity Lab : Configuring and Troubleshooting DirectAccess Configuring and Verifying, DirectAccess Client-Side Settings, Troubleshooting DirectAccess. Troubleshooting Resource Access Within a Domain & File Permissions Issues, Recovering Files Encrypted by EFS, Troubleshooting Printer Access Issues. Lab : Troubleshooting File Access Issues Lab : Troubleshooting Access to Encrypted Files.
Lab: Troubleshooting Printer Access Issues

Troubleshooting Resource Access for Non Domain Member Clients
Configuring and Troubleshooting Device Registration, Configuring and Troubleshooting Work Folders, Configuring and Troubleshooting OneDrive Access.
Lab: Troubleshooting Resource Access for Clients that are not Domain Members. Troubleshooting Device Registration, Work Folders and OneDrive for Business.

Troubleshooting Applications
Troubleshooting Desktop App Installation Issues, Desktop Apps, Managing Windows Store Apps, Troubleshooting Access to Company Web Applications.
Lab: Troubleshooting Desktop Apps, AppLocker Policy Application & Application Compatibility issue.
Lab: Troubleshooting Access to Company Web Applications, Internet Explorer Issue & Microsoft Edge.

Maintaining Windows 10
Managing & Troubleshooting Windows Activation, Troubleshooting Performance, Applying Applications.
Lab: Monitoring and Troubleshooting Performance.

Recovering Data and Operating System
File Recovery in Windows 10, Recovering an OS.
Lab: Recovering Data, Recovering Data from Azure Backup, Recovering Deleted File by Using File History.
Lab: Provisioning Computer to Comply with Company Standards, Provision Computer to Comply with Company Standards.

Why Choose Us

SNT trainers score an average of over 90% on the three main areas of:
  • Ability to teach
  • Technical knowledge
  • Answering questions
“Excellently presented by a very knowledgeable and enthusiastic trainer.” P.D. General Dynamics

We limit our maximum class size to 8 delegates; often we have less than this. This ensures optimal interactivity between delegates and instructor.
"Excellent course. The small class size was a great benefit…" M.B. IBM

We write our own courses; courseware does not just consist of slides and our slides are diagrams not bullet point text. A typical chapter provides clearly defined objectives with a chapter overview, slides with text underneath, a quiz at the end to check the learning of the students. Hands on exercises are at the end and are used to reinforce the theory.

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