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VoIP & IP telephony demystified

A 1 day training course

VoIP and IP Telephony training course description

A concise overview course for management covering voice communications using IP networks. The course focuses on how VoIP works at a simplified level enabling delegates to recognise the key decisions to be made when implementing VoIP.

Key outcomes from this course

By the end of the course delegates will be able to:
  • Describe the key buzzwords used in the VoIP arena.
  • Explain how VoIP and IPT work (at a simplified level).
  • Describe the issues of providing a converged architecture.
  • Recognise the key decisions to be made when implementing VoIP

VoIP and IP Telephony training course details

Who will benefit:
Anyone, although the course is particularly aimed at non-technical personnel needing some knowledge of VoIP.
Network fundamentals
1 day

Training approach

This structured training course seeks to build upon workbook learning through the use of group exercises, dynamic discussion and individual tasks in order to deliver an engaging and interactive module that will ensure all candidates are able to transfer their new skills into the workplace.

Overall ratings for this course:

Course review

"Very knowledgeable and good at answering a range of questions. "
J. R. University of Brighton
"Good basic intro at a management level. "

VoIP and IP Telephony training course contents

What is VoIP, brief review of IP, brief review of telephones, voice and signalling.

VoIP issues
Bandwidth, Delay, Jitter. Voice coding and compression, packetising voice, comparison of techniques, MOS.IP performance and QoS. The need for QoS, prioritising voice.

Hard phones, soft phones, video phones, desktop, backbone, gateway, integrating analog phones and PCs, carriers, Softswitches.

VoIP protocol stack
RTP, RTCP. H.323 vs SIP, other signalling protocols.

Architecture, Call setup, Gatekeepers.

Comparison with H.323, SIP proxy, proxy servers, redirect servers, location servers.

MGCP and MegaCo
Carrier networks, PSTN breakout, SS7 gateways, MGCP, Megaco.

Integrating IP into "normal" PBXs, IP PBXs, Asterisk. UM, other telephony applications.

Why Choose Us

SNT trainers score an average of over 90% on the three main areas of:
  • Ability to teach
  • Technical knowledge
  • Answering questions
“Excellently presented by a very knowledgeable and enthusiastic trainer.” P.D. General Dynamics

We limit our maximum class size to 8 delegates; often we have less than this. This ensures optimal interactivity between delegates and instructor.
"Excellent course. The small class size was a great benefit…" M.B. IBM

We write our own courses; courseware does not just consist of slides and our slides are diagrams not bullet point text. A typical chapter provides clearly defined objectives with a chapter overview, slides with text underneath, a quiz at the end to check the learning of the students. Hands on exercises are at the end and are used to reinforce the theory.

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