A concise overview course for management covering voice communications using IP networks. The course focuses on how VoIP works at a simplified level enabling delegates to recognise the key decisions to be made when implementing VoIP.
What is VoIP, brief review of IP, brief review of telephones, voice and signalling.
Bandwidth, Delay, Jitter. Voice coding and compression, packetising voice, comparison of techniques, MOS.IP performance and QoS. The need for QoS, prioritising voice.
Hard phones, soft phones, video phones, desktop, backbone, gateway, integrating analog phones and PCs, carriers, Softswitches.
RTP, RTCP. H.323 vs SIP, other signalling protocols.
Architecture, Call setup, Gatekeepers.
Comparison with H.323, SIP proxy, proxy servers, redirect servers, location servers.
Carrier networks, PSTN breakout, SS7 gateways, MGCP, Megaco.
Integrating IP into “normal” PBXs, IP PBXs, Asterisk. UM, other telephony applications.
"Very knowledgeable and good at answering a range of questions."
"Good basic intro at a management level. "
This structured training course seeks to build upon workbook learning through the use of group exercises, dynamic discussion and individual tasks in order to deliver an engaging and interactive module that will ensure all candidates are able to transfer their new skills into the workplace.