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Supporting Windows 10  |    A 5 day   hands on   training course

Supporting Windows 10 course description

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

What will you learn
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.
Supporting Windows 10 course details
  • Who will benefit:
  • Anyone supporting users running Windows 10 personal computers within a medium to large enterprise.

  • Prerequisites:
  • None.

  • Duration
  • 5 days

  • Dates & prices
  • Click here

Supporting Windows 10 course contents

  • Implementing a Troubleshooting Methodology
  • Overview of Windows 10, Introduction to the EDST Job Role, Overview of the Troubleshooting Steps & Tools.
    Hands on Implementing a Troubleshooting Methodology.
    Hands on Using Troubleshooting Tools for Windows 10.

  • Troubleshooting Startup Issues
  • Overview of the Windows 10 Startup Recovery Environment, Troubleshooting Startup Settings & Operating System Services Issues, Recovering BitLocker-Protected Drives.
    Hands on Troubleshooting Startup Issues.
    Hands on Recovering BitLocker-Encrypted Drives, Creating a New BitLocker Password.

  • Troubleshooting Hardware and Device Drivers
  • Troubleshooting Device Driver Failures & Physical Failures, Overview of Hardware Troubleshooting, Monitoring Reliability, Configuring the Registry.
    Hands on Troubleshooting Device Driver Issues, Resolving Hardware Issues, Adding a Missing Device Driver to a Driver Store, Reverting a Problematic Device Driver.
    Hands on Troubleshooting Hardware Issues, Diagnosing Memory, Troubleshooting and Repairing Failed Disk Redundancy Synchronizing Settings, Accessing Data on a Foreign Volume.

  • Troubleshooting Remote Computers
  • Using Remote Desktop and Remote Assistance, Remoting with Windows PowerShell
    Hands on Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance.
    Hands on Troubleshooting Remote Computer by using Windows PowerShell.

  • Resolving Network Connectivity Issues
  • Determining Network Settings, Troubleshooting Network Connectivity Issues, Troubleshooting Name Resolution.
    Hands on Resolving Network Connectivity Issues.
    Hands onResolving Name Resolution Issues.

  • Troubleshooting Group Policy
  • Overview of Group Policy Application, Resolving Client Configuration Failures and GPO Application Issues.
    Hands on Troubleshooting Group Policy Application Issues.
    Hands on Resolving Group Policy Issues.
    Hands on Installing and Sharing a Printer.

  • Troubleshooting User Settings
  • Troubleshooting Sign In Issues, Troubleshooting the Application of User Settings.
    Hands on Troubleshooting Sign in Problems.
    Hands on Troubleshooting the Application of User Settings, Resolving Folder Redirection Problem, Resolving Roaming User Profile Problem.

  • Troubleshooting Remote Connectivity
  • Troubleshooting VPN Connectivity Issues & DirectAccess.
    Hands on Troubleshooting VPN Connectivity Lab : Configuring and Troubleshooting DirectAccess Configuring and Verifying, DirectAccess Client-Side Settings, Troubleshooting DirectAccess. Troubleshooting Resource Access Within a Domain & File Permissions Issues, Recovering Files Encrypted by EFS, Troubleshooting Printer Access Issues. Lab : Troubleshooting File Access Issues Lab : Troubleshooting Access to Encrypted Files.
    Hands on Troubleshooting Printer Access Issues

  • Troubleshooting Resource Access for Non Domain Member Clients
  • Configuring and Troubleshooting Device Registration, Configuring and Troubleshooting Work Folders, Configuring and Troubleshooting OneDrive Access.
    Hands on Troubleshooting Resource Access for Clients that are not Domain Members. Troubleshooting Device Registration, Work Folders and OneDrive for Business.

  • Troubleshooting Applications
  • Troubleshooting Desktop App Installation Issues, Desktop Apps, Managing Windows Store Apps, Troubleshooting Access to Company Web Applications.
    Hands on Troubleshooting Desktop Apps, AppLocker Policy Application & Application Compatibility issue.
    Hands on Troubleshooting Access to Company Web Applications, Internet Explorer Issue & Microsoft Edge.

  • Maintaining Windows 10
  • Managing & Troubleshooting Windows Activation, Troubleshooting Performance, Applying Applications.
    Hands on Monitoring and Troubleshooting Performance.

  • Recovering Data and Operating System
  • File Recovery in Windows 10, Recovering an OS.
    Hands on Recovering Data, Recovering Data from Azure Backup, Recovering Deleted File by Using File History.
    Hands on Provisioning Computer to Comply with Company Standards, Provision Computer to Comply with Company Standards.

Learning path



Based on overall ratings

M. R. - SIS

"Good content at the right pace."

P. R. - QinetiQ

"Excellent use of practical to reinforce theory."

Training approach

This structured course uses Instructor Led Training to provide the best possible learning experience. Small class sizes ensure students benefit from our engaging and interactive style of teaching with delegates encouraged to ask questions throughout the course. Quizzes follow each major section allowing checking of learning. Hands on sessions are used throughout to allow delegates to consolidate their new skills.