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VoIP & IP telephony demystified  |    A 1 day training course

VoIP and IP Telephony training course description

A concise overview course for management covering voice communications using IP networks. The course focuses on how VoIP works at a simplified level enabling delegates to recognise the key decisions to be made when implementing VoIP.

What will you learn
  • Describe the key buzzwords used in the VoIP arena.
  • Explain how VoIP and IPT work (at a simplified level).
  • Describe the issues of providing a converged architecture.
  • Recognise the key decisions to be made when implementing VoIP
VoIP and IP Telephony training course details
  • Who will benefit:
  • Anyone, although the course is particularly aimed at non-technical personnel needing some knowledge of VoIP.

  • Prerequisites:
  • Network fundamentals

  • Duration
  • 1 day

  • Dates & prices
  • Click here

VoIP and IP Telephony training course contents

  • Introduction
  • What is VoIP, brief review of IP, brief review of telephones, voice and signalling.

  • VoIP issues
  • Bandwidth, Delay, Jitter. Voice coding and compression, packetising voice, comparison of techniques, MOS.IP performance and QoS. The need for QoS, prioritising voice.

  • Architectures
  • Hard phones, soft phones, video phones, desktop, backbone, gateway, integrating analog phones and PCs, carriers, Softswitches.

  • VoIP protocol stack
  • RTP, RTCP. H.323 vs SIP, other signalling protocols.

  • H.323
  • Architecture, Call setup, Gatekeepers.

  • SIP
  • Comparison with H.323, SIP proxy, proxy servers, redirect servers, location servers.

  • MGCP and MegaCo
  • Carrier networks, PSTN breakout, SS7 gateways, MGCP, Megaco.

  • IP PBXs
  • Integrating IP into “normal” PBXs, IP PBXs, Asterisk. UM, other telephony applications.

Learning path



Based on customer ratings

J. R. - University of Brighton

"Very knowledgeable and good at answering a range of questions."

V. K. - MOD

"Good basic intro at a management level. "

Training approach

This structured training course seeks to build upon workbook learning through the use of group exercises, dynamic discussion and individual tasks in order to deliver an engaging and interactive module that will ensure all candidates are able to transfer their new skills into the workplace.