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Terms & conditions  |    The important stuff

Terms & Conditions

  1. The term SNT means Systems & Network Training Ltd, Registered Office: Robert Denholm House, Bletchingley road, Nutfield, Surrey, RH1 4HW.

  2. All prices are subject to VAT charged at the rate applicable on the date of the invoice.

  3. Orders must be confirmed to SNT, in writing by the client.

  4. Once confirmed by the client the following cancellation/postponement terms apply:

  5. Public Schedule:
    More than 20 clear working days notice: No charge
    More than 11 clear working days notice: 50% of fee
    Less than or equal to 11 clear working days notice: 100% of fee

    One company courses:
    More than 30 clear working days notice: Expenses only
    Less than or equal to 30 clear working days notice: 100% of fee

  6. Confirmation of cancellation/postponement must be made in writing by the client.

  7. Payment terms:
    • Public schedule courses: Payment due 10 working days before the course.
    • One company courses: Payment due 30 days before course delivery.

  8. Payment can be made by BACS, CHAPS, personal credit/debit card or corporate credit card.

  9. Late payment is subject to the late payment of commercial debts (Interest) Act 1998.

  10. In the unlikely event of SNT not being able to provide the course or service (for example because of power cuts, rail strikes…), SNT will endeavour to reschedule the course at a mutually convenient date. In this event, SNT will not be liable for any loss or expenses caused to the client.

  11. Public courses with fewer than three delegates attending may be rescheduled, but SNT is not liable for any loss or inconvenience caused to the client.

  12. Course content might vary from published contents. We always aim for full customer satisfaction in training services rendered. However, the customer's remedies against SNT will be limited to damages to the amount of related course fees paid. In no event can we accept any liability for consequential loss, loss of data or economic loss.

  13. Intellectual Property Rights
    1. SNT and its licensors shall retain all right, title and interest in and to all Background IPR. The Client shall not acquire any rights in the Background IPR or to any materials in which Background IPR subsists, including any documents, training guides, instruction manuals, drawings, diagrams, videos or any other materials provided by SNT in connection with Services.
    2. SNT hereby grants to the Client a licence to use the Background IPR in those materials which SNT provides to the Client solely to the extent necessary for the Client to receive the Services. The Client shall not copy, reproduce, sell, licence, distribute, publish or otherwise circulate any Background IPR except with SNT’s prior written consent.
    3. All Foreground IPR shall vest in SNT upon creation and the Client hereby assigns with full title guarantee all Foreground IPR which relates to the Agreement. Such assignment shall take effect as a present assignment of future rights.
    4. The Client shall promptly inform SNT in writing of any infringement or alleged infringement of Background IPR or Foreground IPR, or any allegation coming to the Client’s attention that the Services, Background IPR or Foreground IPR infringe any person’s intellectual property rights.

  14. The client agrees not to directly or indirectly offer employment or hire or seek to entice away any SNT employees or subcontractors. In case of breach of this provision, the client will be liable to damages of the annual gross remuneration of each employee or subcontractor involved in such a breach.

  15. The Laws of England & Wales shall apply to the contract.

  16. These terms and conditions take precedence over any terms and conditions of the customer.